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Policies and Procedures
Packing
Shipping
Returns/Refunds
No Selling To Minors
Privacy Policy
Packing
All of our cigars are handled with the utmost care. We take pride in knowing
that when you receive your order the products will be in great condition and
ready to smoke. Each order is double checked for accuracy and quality. Each
order is packed in an air tight bag with a Humidipak (if available), a heavy duty box and finally surrounded
with cushioning packing materials. We open many full box orders before shipment
to check for quality and we, of course, leave all insert type material in the box for
the customer.
Shipping
Nearly all orders will be
sent the same day as when the order was placed. Orders that arrive very late in the afternoon may
slip to the next business day. Orders that are placed by 4:00 PM CST will likely be sent the same
day. Most orders are shipped FedEx Ground unless
other arrangements are made at the time of order (APO FPO orders ship USPS
Priority Mail).
Some smaller packages may be shipped Priority Mail at our discretion.
Insurance is taken on every
shipment to protect both the customer and SeriousCigars.com. In the unfortunate
instance that a shipment arrives damaged you must Email
us immediately and we can begin the process of getting the items returned to us
and getting a new shipment out to you.
Our current Shipping charges are as follows:
| SubTotal of Order |
Shipping Charges |
|
|
| up to $30.00 |
$5.00 |
| up to $60.00 |
$5.50 |
| up to $100.00 |
$6.00 |
| up to $150.00 |
$6.50 |
| up to $200.00 |
$7.00 |
| up to $250.00 |
$7.50 |
| over $250.00 |
$8.00 |
You may also upgrade to Next Day Air (FedEx) for an additional $13.00
Returns/Refunds
While we strive to offer only the finest smokes
available, customers tastes vary, therefore SeriousCigars.com can not guarantee that you will absolutely love every smoke
that you purchase from us. If you are ever unsatisfied with any cigar, for whatever
reason, simply contact us within five (5) business days after receipt of the cigars
and we will instruct you on how to return the un-smoked cigars to us for credit
or a refund.
In the rare and unfortunate instance the box arrives damaged, please
note the damage with UPS and notify us by email as soon as possible. We will replace
damaged goods immediately.
NO SELLING TO MINORS
In accordance with United States Tobacco laws, Serious
Cigars will not sell products (cigars) to minors. All orders shall be sent via
United Parcel Service or Federal Express and will require an adult (18 years or
older) to sign for the package. Please do not attempt to order any products if
you are under age 18. We can not refund the shipping charges if the package is
returned due to no signature.
Privacy Policy
SeriousCigars.com respects the privacy of its customers and visitors. We will
not provide any outside firms with any personal information. We do however
reserve the right to provide generic information to our users and manufacturers
to help them understand the consumer better. For example: we may tell a
manufacturer that we sell more Natural wrapper cigars than Maduro wrapper
cigars, but not tell them who our customer is.
If you have any questions about this or any policy please contact us via email at
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